Payments you have made to us

All payments you make to us and money you spend at our venues will appear on your bank statement as 'Chelmsford City Council'.

This includes your Council Tax, as well any fines, pest control visits or fees for services such as planning, building control or licensing. It also includes other services we provide, such as sport at our leisure centres or performances at our theatres.

If you notice a payment on your bank statement that you are unsure about, it could relate to:

• parking (such as at one of our car parks or for a resident parking permit)
• a leisure centre (including gym membership, children's courses, activities and parties)
• Chelmsford Theatres (including tickets and refreshments)
• Chelmsford Museum (including tickets for events or the gift shop)
• Hylands House and Estate (such as refreshments, activities and tickets for events)
• the Cemetery and Crematorium (such as for a memorial)
• our Freighter House depot (such as large item collections or MOT tests)
• payments for licensing (such as alcohol or taxis)

If you are unsure, you can often get more details from the description of the transaction if you use online banking. You may also want to consult your diary, to see where you were on the payment date.

You can also contact your bank to find out more information about the payment.