Form login issue

There is currently an issue with a third party which affects our online forms platform. This issue stops the authentication code not being sent to customers when logging in. If you are unable to login, please try again later. We apologise for any inconvenience.

Refer your complaint to the ombudsman

You can ask the Local Government and Social Care Ombudsman (LGO) for a further investigation after our review if you are:

  • unhappy with the way we handled your complaint
  • not satisfied with our response to your complaint

You must contact the LGO yourself if you want to refer your complaint. The Ombudsman is a government-appointed service which is free, impartial and independent.

As well as investigating individual complaints, the Ombudsman also publishes an annual review. 

The annual review:

  • looks at the performance of all councils in England and how they dealt with complaints the public have referred to the LGO
  • provides a summary of information on the complaints the LGO has received about each council
  • includes comments on an authority's performance and complaint-handling arrangements

Is there something wrong with this page?

You can report issues with the website using our website feedback form, which will go directly to the Web Team. This team will be unable to deal with your enquiry if it is not related to the website.